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Refund PolicyAt SparkX, we are committed to providing our customers with a seamless and satisfying shopping experience. We want you to be completely satisfied with your purchase. However, we understand that there may be times when you need to request a refund. This Refund Policy outlines the terms and conditions for refunds on products purchased through our online store.1. Eligibility for RefundsWe offer refunds under the following circumstances:a. Damaged or Defective Products: If you receive a product that is damaged or defective, please contact our Customer Support Team within 15 days of receiving the item. We will arrange for a return or replacement at no additional cost to you.b. Wrong Item Shipped: In the event that you receive the wrong item, please contact us within 15 days of receiving the item. We will arrange for the correct item to be shipped to you and provide instructions for returning the incorrect item.2. Refund ProcessTo initiate a refund, please follow these steps:a. Contact our Customer Support Team via email at hello@thesparkx.com or through our Contact Us page on our website. Please include your order number, a description of the issue, and any supporting evidence such as photographs of damaged or incorrect items.b. Our Customer Support Team will review your request and provide instructions for returning the product if necessary.c. Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria for a refund. This may include verifying the item's condition and comparing it to your original order.d. If your return is approved, we will process the refund to your original method of payment within 15 business days. Please note that it may take up to 15 days for the refund to appear in your account.3. Non-Refundable ItemsThe following items are generally non-refundable:a. Personalized or custom-made products, unless they are damaged or defective.b. Products that have been used, altered, or are not in their original condition.4. Shipping CostsShipping costs for returning items will be covered by SparkX if the return is due to damaged, defective, or incorrectly shipped items. In all other cases, customers are responsible for the cost of return shipping.5. CancellationsIf you wish to cancel an order, please contact our Customer Support Team as soon as possible. We will make every effort to accommodate your request, but if the order has already been shipped, you may need to follow our return process.6. Contact UsIf you have any questions or concerns regarding our refund policy, please do not hesitate to contact our Customer Support Team at hello@thesparkx.com.We reserve the right to modify or update our refund policy at any time, and any changes will be posted on this page. It is your responsibility to review this policy periodically to stay informed about any changes.About Us